Returns & Refunds Policy

At Peyote Seeds Farm, we want every customer to feel completely confident when ordering peyote cactus seeds and rare plants from us.
Our goal is to ensure you receive authentic, viable, and healthy botanical products — every single time.

If you are not satisfied with your purchase, our Returns & Refunds Policy below explains your rights and how we’ll assist you.

🔁 Return Eligibility

You may request a return or refund if:

  • Your order arrives damaged, incorrect, or incomplete.

  • The product you received is not as described.

  • The seeds show clear quality issues upon arrival (e.g., mould, crushed packets, moisture damage).

  • You contact us within 14 days of delivery (in accordance with EU distance-selling regulations).

⚠️ For live cactus plants, we do not accept returns once the package has been opened, due to their perishable nature. However, we will review each case individually if a plant arrives damaged or dead.

🚫 Non-Returnable Items

For biosecurity and safety reasons, certain products cannot be returned, including:

  • Opened seed packets

  • Germination soil or nutrient mixes

  • Live plants that have been removed from their packaging

  • Discounted or clearance items

📦 How to Request a Return

  1. Contact us first at 📧 sales@peyoteseedsfarm.com within 14 days of receiving your order.

  2. Include your order number, photos of the product, and a short explanation.

  3. Our customer support team will review your claim within 24–48 hours.

  4. If approved, we’ll provide return instructions and the nearest return address.

Please do not send any items back without prior authorisation — unauthorised returns cannot be processed.

💰 Refund Process

Once your return is received and inspected:

  • We’ll notify you by email that your refund has been approved or rejected.

  • Approved refunds are processed within 5–7 business days to your original payment method.

  • Shipping costs are non-refundable, except where the return is due to our error (e.g., wrong or damaged item).

🌱 Damaged or Lost Packages

We take great care to pack every order safely and securely.
If your parcel arrives damaged, or if it’s lost in transit, please contact us within 7 days of the expected delivery date.
We’ll assist with:

  • A replacement shipment, or

  • A partial or full refund, depending on the case and product availability.

All claims must include photos of the packaging and contents to qualify for coverage under our Delivery Guarantee.

⏳ Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Check your bank account again.

  2. Contact your credit card provider or payment platform (sometimes refunds take time to post).

  3. If you still have not received it, please email us at billing@peyoteseedsfarm.com for immediate assistance.

🧾 Order Cancellations

You may cancel your order:

  • Before shipment for a full refund.

  • Once the order has been shipped, cancellations are no longer possible.

If you accidentally placed a duplicate order, please contact us immediately so we can stop dispatch before it leaves our warehouse.

🌍 International Returns

For customers outside the EU:

  • Return shipping costs are the customer’s responsibility unless the product was faulty.

  • Customs duties or import fees paid during delivery are non-refundable.

  • All returned items must be clearly marked as “Return – No Commercial Value.”

✅ Our Commitment

At Peyote Seeds Farm, customer satisfaction is at the heart of everything we do.
We stand behind the quality of our products and promise to handle every refund or return request fairly, transparently, and promptly.